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KMSTC Members’ Survey 2021

Thank you to everyone who took the time to participate in our Members’ Survey.  Your feedback is a tremendously helpful way to gather information on what is working well, where improvements are needed and to guide our plans for 2022 and beyond.

2021 Survey Headlines

  • 106 responses (103 members, 3 non-members)
  • 65% of respondents use the travel less than 20 miles to the Centre (most in the 11-20 mile bracket)
  • Majority of the respondents are aged 65+ with 70% also stating that they are retired
  • 55.17% of respondents indicate they use Oxygen Therapy
  • Oxygen Therapy, Massage and Reflexology are the most used therapies amongst respondents
  • Expansion of offer to non-MS members has overwhelming support
  • Approximately two thirds of respondents did not engage with the Click & Connect programme
  • Around 37% of those who did engage with Click & Connect intend to continue
  • 94% of respondents are Positive or Very Positive about the staff and volunteer team
  • Only 7% of those who answered do not intend to resume visiting the Centre
  • Travel is a potential barrier to use of the Centre for those living further away or reliant on public transport

Download the full 2021 Member Survey Report.

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